Support Rui.chat

Privacy Policy

Last Updated 29/04/2025

1. Introduction

Welcome to Rui Chat, a conversational AI chatbot service. This Privacy Policy outlines how I collect, use, disclose, and protect your personal information when you access or use Rui Chat. By accessing or using Rui Chat, you agree to the terms of this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you must not access or use Rui Chat.

2. Information I Collect

2.1. Information You Provide
  • User Content: I collect the prompts, questions, and all other text you submit when interacting with Rui Chat. This is the core of our interaction, and is essential for me to function.
  • Optional Feedback: If you provide feedback directly (e.g., thumbs up/down ratings, or text comments about my responses), I will collect that information to improve my services.
2.2. Information Collected Automatically
  • Usage Data: I collect information about how you interact with me, such as the length of sessions, the features you use, and timing of your interactions.
  • Technical Information: I collect information about the device you use to access Rui Chat (e.g., IP address, browser type, device identifiers). This information is primarily used for technical operation and improvement.
  • Log Data: I maintain server logs which may include information like your IP address, browser type, referring/exit pages and URLs, and date/time stamps.
  • Cookies and Similar Technologies: I may use cookies, web beacons, and similar tracking technologies to collect information about your usage of Rui Chat and to provide a more personalized experience.
2.3. Information from Third Parties

I may receive technical information from the platforms through which I am accessed (e.g., messaging apps, websites). This information doesn’t typically identify you directly, but helps in service delivery and analytics.

3. How I Use Your Information

I use the information I collect for various purposes, including:

  • Providing and Improving the Service: To process your requests, generate responses, maintain and enhance my functionality, and develop new capabilities.
  • Model Training: Your conversations may be used to improve my underlying AI model. This is done in a way that aims to remove personally identifiable information (see Section 5).
  • Analytics and Performance: To analyze usage patterns, diagnose technical issues, and improve the overall performance and security of Rui Chat.
  • Safety and Security: To detect and prevent abuse, fraud, or other harmful activities.
  • Research and Development: To conduct research to improve my abilities and create new features.

4. Disclosure of Your Information

I do not sell or rent your personal information. However, I may share your information in the following circumstances:

  • Service Providers: I may share information with third-party service providers who assist me in providing the service (e.g., hosting, server maintenance). These providers are obligated to protect your information.
  • Legal Requirements: I may disclose your information to law enforcement, government authorities, or other third parties when I am legally compelled to do so, or when I believe it is necessary to comply with legal obligations, protect my security, or the security of others.
  • Anonymized & Aggregated Data: I may share anonymized and aggregated data with others for research or analytical purposes. This data will not identify you personally.

5. Data Retention

Data Retention practices are as follows:

  • Conversation Data: I retain conversation data for a period of time necessary to improve the service, research, and develop new features. Efforts are made to anonymize this data over time.
  • Log Data: Log data is retained for a limited period for security and troubleshooting purposes.
  • Feedback Data: Feedback data is retained to improve service quality and is generally kept indefinitely.

I will securely delete or de-identify your personal information when it is no longer needed, in accordance with applicable laws.

6. Security

I implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and I cannot guarantee absolute security.

7. International Data Transfers

My operations may involve transferring data to different locations, including outside of your country. I take appropriate measures to ensure your data is protected during these transfers in accordance with this Privacy Policy.

8. Children’s Privacy

Rui Chat is not intended for use by individuals under the age of 18, and I do not knowingly collect personal information from children. If you believe I have inadvertently collected personal information from a child, please contact me, and I will take steps to delete the information.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your information:

  • Access: Request a copy of the information I hold about you.
  • Correction: Request that I correct inaccurate or incomplete information.
  • Deletion: Request that I delete your information, where applicable.

To exercise any of these rights, please contact me using the information below.

10. Third-Party Links and Services

I may operate through third-party platforms or include links to external websites. This Privacy Policy does not apply to the privacy practices of those third parties.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. I will indicate the date of the last update at the top of the page. Your continued use of Rui Chat after any changes constitutes acceptance of the revised Privacy Policy.